TERMS OF USE
SECTION 1 – TERMS OF USE
The website http://www.flowlow.dk is owned and maintained by Flowlow and is subject to the terms and conditions below. Your access to and use of the domain www.flowlow.dk is subject to the terms and conditions stated in this legal notice. Flowlow advises you to review the following basic rules that govern the use of our site. If you do not accept these terms, you must not access or use the website www.flowlow.dk
Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.
1.1 - CHANGES
Flowlow reserves the right to discontinue or change product specifications and prices without prior notice. The products are available while stocks last. Any misadvertised or inaccurate prices are not binding on Flowlow and may be adjusted at any time.
1.2 – PROPERTY
All information, documents, images, materials on this page are owned by or licensed to Flowlow. You are only permitted to use materials from our site for personal, non-commercial purposes. You may download, print and save copies of this material for your own personal, non-commercial use. Commercial use of any information, documents, images or materials by you, or anyone else authorized by you, is prohibited, and unauthorized use may violate copyright laws, trademark laws, laws of privacy and publicity, and communications regulations and statutes. Any license or right to use any trademark or service mark displayed on the Site must be obtained with the written permission of a Company officer.
Flowlow will aggressively enforce its intellectual property rights to the fullest extent of the law.
1.3 - CONFLICT
Any dispute arising out of this Agreement shall be resolved by the Courts of the European Communities. The agreement shall be construed, interpreted and enforced exclusively in accordance with Danish law.
SECTION 2 – PRODUCT
The products displayed on this website are displayed as accurately as possible, but the displayed colors of the products depend on the user's monitor, and Flowlow cannot guarantee that the user's monitor will accurately display the actual colors of the products. Each product is made using natural products and the wood base you receive may differ in color and grain pattern from images found on our website.
SECTION 3 – ORDERS
All products ordered are for personal use and gift only. Any product sold and/or supplied by Flowlow may not be resold in any form or place; we reserve the right to take legal action against unauthorized and unofficial sales or displays of goods.
Flowlow reserves the right to reject any order. In this case, we will notify you and refund the full amount purchased.
SECTION 4 - SHIPMENT
4.1 – SHIPPING CHARGES
Shipping and handling fees assessed at the time of purchase apply to the first shipment of items only. Additional charges will apply if your product is returned to us, whether intentionally or due to carrier's inability to deliver due to incorrect address, customer's inability to pick up or receive shipped package or inability to pay customs/VAT or other charges.
Flowlow will charge additional shipping and handling fees for each delivery attempt you request. These fees are based on fluctuating shipping rates and may be greater than the original shipping and handling fees assessed for your order. If you choose to forfeit your product, the price of the product will be returned to you. Shipping charges are non-refundable once an attempt to ship your product has been made. Delivery usually takes 3 to 7 days, but due to COVID-19, delays of 1-2 weeks may occur as our logistics partners try to work around global shutdowns.
4.2 – ADDRESS AND PERSONAL INFORMATION
Addresses and personal information must only be submitted in characters found in the English alphabet. Addresses or names containing international characters are invalid. If an order contains such characters, we will attempt to contact you to provide a valid name and/or address. Telephone numbers must be provided when purchasing all orders. Phone numbers are required for contact on delivery.
4.3 – TRANSPORTATION
Products purchased from the Website are transported and delivered to you by an independent carrier that is not affiliated with or controlled by Flowlow. Depending on location, the following carriers are used (FedEx, DHL, UPS, USPS, POSTNORD, GLS, DAO). If you need specific information about how your shipment will be delivered, please contact kundeservice@flowlow.dk Once your product has been shipped from our warehouse, we have no control over the postal service and we cannot accept any responsibility for delayed delivery or if a package is lost in transit. If you experience any problems with your delivery, please contact the responsible shipping company and let us know by email.
SECTION 5 – CUSTOMS, VAT AND OTHER CHARGES
Customs duties (or customs tariffs) are set by the customs authorities of the country of destination and are determined based on a combination of the country of origin or manufacture of the goods being purchased and the classification of those goods in accordance with a harmonized system adopted and used by many countries. Check your local customs website for the latest updates on VAT rates, customs tariffs and other fees. Flowlow assumes no responsibility for any charges.
5.1 - DISCLOSED VALUE
Flowlow will not reduce the declared value of goods to circumvent the customs regulations put in place by any governing body.
Cookies and Privacy Policy
- What is a cookie?
A cookie is a small data file that collects digital footprints about you when you move online. Cookies are stored on your computer, tablet or smartphone when you visit our website. A distinction is made between first- and third-party cookies. First-party cookies are placed by Flowlow, where third-party cookies are placed by one of Flowlow's partners. Some cookies are necessary for the website to function optimally. Other cookies help us e.g. with getting an overview of your visit to the website, so that we can continuously optimize and target the website to your needs and interests. Cookies remember e.g. what you have put in a possible shopping basket, whether you have previously visited the page, whether you are logged in and which language you would like to be displayed on the website. Overall, cookies are thus used as part of our service to display content that is as relevant as possible to you.
- For what purposes do we use cookies?
To clarify which cookies we use, we have categorized them in our Cookie Declaration below, so that you can make an informed decision about your choice of cookies. We have categorized our cookies into:
Necessary: cookies that help make the website usable by enabling the basic functions such as navigation on the page.
Functional (personalised): cookies that make it possible to store information that changes the way the website looks or behaves, e.g. your interest history.
Static: cookies that help us understand how you as a user use the website.
Marketing: cookies used to collect information about visitors across websites. The purpose of this collection is to show ads that are relevant and engaging to you based on the information the cookie collects.
- What information do we process about you?
When you have given consent for us to place a cookie on your device, we process the information we receive via the cookie in question. Depending on your cookie preferences, we may process the following personal data about you:
Technical information about your computer, tablet or mobile phone
Your IP address
Your geographic location
Your behavior on this and other cross-channel websites
Your interests and search history
Information about transactions
4. How do I delete cookies?
If you want to delete cookies that have already been placed on your device, you can do this by following the link below, which shows you how to change the individual browser's settings:
If you use several browsers or devices, you must be aware that the action must be carried out in each individual browser or on each individual device. Remember that you always have the right to have your personal data deleted at Flowlow. You do this by writing to kundeservice@flowlow.dk
5. On what basis do we process your personal data?
Our processing of your personal data is always based on a legal basis. The legal basis for the processing follows from: The processing is necessary to pursue Flowlow's legitimate interest in e.g. to be able to offer you the best possible website experience, cf. the data protection regulation's article 6(1)(f). Your consent in cases where this may be required, e.g. for statistics, personalization and marketing, cf. the data protection regulation's article 6(1)(a).
6. Disclosure of personal data collected via cookies to third countries
In order to give you the best experience when you visit our website, we use external partners. Our business partners help us e.g. to ensure that the website functions optimally, that we can target marketing specifically to you, that the website is arranged according to your wishes and needs. Some of these business partners transfer data in third countries. This concerns, among other things, about
Google Analytics
Facebook Pixels
7. Who can I contact with questions?
If you have comments or questions regarding the processing of personal data, you are welcome to contact us at kundeservice@flowlow.dk
8. What rights do you have?
According to the data protection regulation, you have a number of rights in relation to our processing of information about you:
You have the right to access and correct your information
You have the right to restrict the processing of your information
You have the right to object to our processing of your information
You have the right to transmit information
You have the right to request the deletion of your information
You can request to have your personal data deleted at Flowlow at any time. Your information will be deleted at your request if one of the following criteria applies:
You object to the processing of your personal data, and Flowlow is not obliged to process them on a different basis
The information turns out to be incorrect
No longer necessary to fulfill the purpose for which they were collected
The information has not been processed in accordance with the rules
You can read more about your rights in the Data Protection Authority's guidance on the rights of data subjects, which you can find at www.datatilsynet.dk.
- Complaint to the Danish Data Protection Authority
You have the right to lodge a complaint with the Danish Data Protection Authority if you are dissatisfied with the way we process your personal data. You will find the Data Protection Authority's contact information at www.datatilsynet.dk.
- How long do we store cookies and personal data obtained via cookies?
When the purpose of the use of the individual cookie has been fulfilled, it is automatically deleted. In the cookie declaration below you can see how long each cookie is stored at Flowlow.
There are two types of cookies:
Session Cookies are cookies that are deleted as soon as you end your visit to the website.
Persistent cookies are cookies that are stored on your device with a predetermined expiration date.
In our privacy policy, you can read more about how long we store your personal data.