Right of withdrawal
There is a 90-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
When you shop online and at Flowlow.dk, you always have a 90-day right of withdrawal, during which you can inform us that you regret the purchase and then return the item to us. You bear any return costs yourself.
The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
In order to maintain the right of withdrawal, you must only handle the goods in a way that allows you to determine the nature, characteristics and the way in which they function.
To exercise the right of withdrawal, you must clearly notify us of this no later than 90 days after receiving the item. You can choose to return the item and cancel the purchase by contacting our customer service at the following email: Customer service@flowlow.dk
You can also use the standard cancellation form which you will find at the bottom of the terms.
Condition of the item upon return
You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and the amount you can get back depends on the item's resale value. This means that if you cancel the purchase, you can get a smaller part or none of the purchase amount back. It is up to Flowlow to assess the condition of the goods.
4. DELIVERY
We offer free shipping with DHL, FedEx, UPS, Postnord, GLS and DAO. If you are not at home at the time of delivery, your parcel will be delivered to a parcel shop. Please note that we do not deliver to Greenland and the Faroe Islands.
The delivery time for your order is 5-12 working days.
Flowlow ships goods with the following: DHL, FedEx, UPS, Postnord, GLS, DAO.
5. RETURN
If you regret the purchase, the goods must be returned to:
Flowlow
Brunevang 58 1th
DK-2610 Rødovre
Denmark
RMA number:
When returning, you should ensure that the goods are securely wrapped. You are responsible for the package/goods yourself until we receive them. Therefore, save the postal receipt as well as any track and trace number.
You must pay the costs yourself when returning the item when you regret it.
IMPORTANT: We expect you to send the goods as soon as possible after you have given notice of cancellation, and you must send them back no later than 14 days after you have received your order.
Note! We do not receive packages sent by cash on delivery or parcels without distribution.
Documentation for your purchase and return form.
You must enclose a copy of the order confirmation or other documentation for your purchase.
Refund
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
The amount is always transferred to the same means of payment with which you paid for the purchase. For example, if you have paid by card, the purchase amount will be refunded to the payment card you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
NOTE:
You may lose your purchase amount, in whole or in part. This happens if the value of the goods has deteriorated because
- You have actually used the item,
- It has been damaged while you were in charge of it,
- You have handled the goods in a different way than was necessary for you to be able to determine the properties, nature and the way in which they work
- You have not followed the restrictions in the right of withdrawal that result from sealing, product type, etc.